This Privacy Policy describes how petcroc.com collects, uses, and discloses your personal information when you visit or purchase something from the site.

Contact

After reviewing this policy, if you have further questions, would like more information about our privacy practices, or wish to make a complaint, please contact us by email at contato@petcroc.com.

Collection of Personal Information

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information about an identifiable person (including the information below) as "Personal Information". See the list below for more information about what personal information we collect and why.

• Device information
• Purpose of data collection: To load the website accurately for you and to perform usage analytics in order to optimize our website.
• Data source: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.
• Disclosure for commercial purposes: Shared with our Shopify processor.
• Personal information collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with them.
• Order information
• Purpose of data collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping and provide invoices and/or order confirmations, communicate with you, check our orders for potential risks or fraud, and, when in accordance with the preferences you have shared with us, provide information or advertising relating to our products or services.
• Data source: Collected from you.
• Disclosure for commercial purposes: Shared with our Shopify processor.
• Personal information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Customer support information
• Purpose of data collection: to provide customer support.
• Data source: Collected from you.

Minors

This website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request its deletion.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legally valid request for information we receive, or to protect our rights.

Behavioral advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
• We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your website usage, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants can make offers that may interest you.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising at:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/ .

Using personal information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.

Legal basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

• Your consent;
• The performance of the contract between you and the website;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performing tasks carried out in the public interest;
• For our legitimate interests, which do not infringe on your fundamental rights and freedoms.

Retention

When you place an order through the website, we will keep your personal information in our records unless and until you ask us to delete that information. For more information about your right to erasure, please see the "Your Rights" section below.

Automated decision making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or significant effect using customer data.

Our Shopify processor uses limited automated decision-making to prevent fraud that has no legal or significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist persists for a short number of hours.
• Temporarily blacklisted credit cards associated with blacklisted IP addresses. This blacklist persists for a short number of days.

Sale of personal information

Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your rights

LGPD

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example, whether it's their first visit or if they are frequent visitors.

We use the following cookies to optimize your experience on our website and provide our services.

[Please ensure this list matches the current Shopify cookie list for the merchant's store: https://www.shopify.com/legal/cookies ]

Cookies are necessary for the store to function.

Reports and Analyses

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Remember that removing or blocking cookies may negatively affect your user experience, and some parts of our website may not be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, usually found in the browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, consult your browser's help file or websites such as www.allaboutcookies.org .

Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do not track

Please note that, as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal in your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you wish to make a complaint, please contact us by email or mail using the details provided in "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: contato@petcroc.com

Last updated: January 25, 2023